Back to Trip and booking Help Articles in this category Difference between KTW and taxi/rental car I had a problem with the ride Cancellation and change Can I book the trip a few days in advance? How do I book a trip? I had a problem with a passenger Cancellation or change of date How do I accept a trip? I had a problem with a passenger If you have a problem with your trip or a passenger, you can contact our customer service at any time. You can find all contact information on our website.