FAQ Welcome to our FAQ section, where we have compiled a comprehensive list of frequently asked questions to provide you with quick and informative answers. The aim of this section is to answer your questions and concerns efficiently. Our goal is to provide you with a simple and smooth patient transportation experience. FAQ for patients FAQ for patientsAbout MOXI How does MOXI work? MOXI offers a user-friendly platform through which you can enter the necessary mobility requirements. You will then be automatically connected with available professional transportation services in your area. The driving services are selected according to their availability, qualifications and equipment to ensure reliable and safe transportation for you. Is MOXI available in my region? You can already use us throughout Germany. MOXI is continuously working to expand its reach. What advantages does MOXI offer me? MOXI offers a wide range of benefits for you, including Simplified, independent booking of patient journeys Improved adherence to appointments thanks to optimized route planning and reliability of transport services Inclusive and barrier-free mobility Access to qualified and reliable transport services Relief from stressful and time-consuming transportation arrangements Ensuring a safe and comfortable transportation experience for you Live tracking of your transportation What is MOXI? MOXI is an innovative platform that allows you to book your own rides for medical purposes and easily communicate your individual mobility restrictions. MOXI connects patients directly with a pool of professional transport services to minimize the booking effort and improve adherence to appointments. Who can use MOXI? MOXI is aimed at patients, medical facilities such as hospitals, clinics and doctors’ surgeries as well as professional transport services, control centers and health insurance companies. The platform enables seamless collaboration between all parties involved in order to improve mobility for people who are dependent on medical transportation. Payment and security Is MOXI safe? The safety of our patients is our top priority and we want you to always feel safe during your patient transportation with MOXI. That’s why we only work with premium providers who have experienced drivers. Is my data safe with MOXI? Of course, MOXI GmbH complies with the EU General Data Protection Regulation and complies with the current data protection regulations and is GDPR compliant. All data transfers and storage are encrypted. Further information on our privacy policy can be found here: https://moxi.health/en/privacy-policy/ Who pays for my transportation? Health insurance covers the costs of journeys if they are necessary for medical reasons and prescribed by a doctor. MOXI makes billing easier. As a person with statutory health insurance, you pay ten percent of the costs per trip, but at least five euros and a maximum of ten euros. The cost share is waived if you are in need of care and have a care degree. Registration and account Delete account If you want to delete your account, you can do this in your profile. Update personal details If your personal details have changed, you can easily change them in your profile under My account. Of course, this also applies to your individual mobility requirements for your transportation. Trip and booking Can I book the trip a few days in advance? You can of course book your trip in advance. Simply enter the desired pick-up time and destination under Book a ride. You will receive an appointment confirmation via email, text message, push notification or app message. Cancellation and change If your appointment changes or you need to cancel a trip, you can do so in your MOXI account. We can only accept cancelations up to one hour before the ride. Therefore, we recommend that you make changes and cancelations as early as possible to ensure that we can process your request in a timely manner. Difference between KTW and taxi/rental car A KTW (ambulance) is a specialized vehicle equipped for the safe transport of sick or injured persons. It has medical facilities and is accompanied by qualified medical personnel. In contrast, cabs and rental cars provide general passenger transportation services without specialized medical equipment or escort. MOXI automatically connects you with the best vehicle adapted to your personal mobility restrictions. How do I book a trip? Booking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobility restriction, your desired pick-up and destination and your desired time. I had a problem with the ride If you have a problem with your journey, you can contact our customer service at any time. You can find all contact information on our website. FAQ for medical facilities FAQ for medical facilitiesAbout MOXI How does MOXI work? MOXI offers a user-friendly platform through which you can enter the necessary mobility requirements of your patients. They are then automatically connected with available professional transportation services nearby. The transport services are selected according to their availability, qualifications and equipment to ensure reliable and safe transportation. Is MOXI available for my facility? You can already use us throughout Germany. MOXI is constantly working to expand its reach. We are currently establishing many new collaborations and partnerships with hospitals and medical facilities. Please feel free to contact us! What advantages does MOXI offer us? MOXI offers a wide range of benefits for you, including Automated booking platform Improved appointment scheduling and coordination for your patients Increased patient satisfaction through punctual and reliable transportation (live tracking), no more disappointments Simplified billing with health insurance companies and billing offices Improved internal processes and efficiency What is MOXI? MOXI is an innovative platform that enables patients and medical facilities to communicate individual mobility needs and to book and coordinate rides for medical purposes. MOXI connects patients and medical facilities directly with a pool of professional transport services to minimize booking effort and improve adherence to appointments. Who can use MOXI? MOXI is aimed at patients, medical facilities such as hospitals, clinics and doctors’ surgeries as well as professional transport services, control centers and health insurance companies. The platform enables seamless collaboration between all parties involved in order to improve mobility for people who are dependent on medical transportation. Payment and security Is MOXI safe? The safety of our patients is our top priority. That’s why we only work with premium providers who have experienced drivers. Is my patients’ data safe with MOXI? Of course, MOXI GmbH complies with the EU General Data Protection Regulation and complies with the current data protection regulations and is GDPR compliant. All data transfers and storage are encrypted. Further information on our privacy policy can be found here: https://moxi.health/en/privacy-policy/ Who pays for the transportation? Health insurance covers the costs of journeys if they are necessary for medical reasons and prescribed by a doctor. MOXI makes billing easier. As a person with statutory health insurance, your patients pay ten percent of the costs per trip, up to a maximum of ten euros. The cost share is waived if the patient is in need of care and has a care degree. As a medical facility, you do not bear any further costs. Registration and account Do I have to create an account for my patients? No, to book a trip, you can simply go to Book a ride and enter all the required data as well as your patient’s mobility restriction. No separate account is required. How can I update individual patient data? If your patients’ personal details have changed, you can easily change them under My account or enter them directly the next time you make a booking. Of course, this also applies to your patients’ individual mobility requirements. Trip and booking Can I book the trip a few days in advance? You can of course book a patient trip in advance. Simply enter the desired pick-up time and destination under Book a ride. You will receive an appointment confirmation by email, text message, push notification or app message. Cancellation and change If an appointment changes or you need to cancel a ride for your patient, you can do so in the MOXI account. We can only accept cancelations up to one hour before the ride. Therefore, we recommend that you make changes and cancelations as early as possible to ensure that we can process your request in a timely manner. Difference between KTW and taxi/rental car A KTW (ambulance) is a specialized vehicle equipped for the safe transport of sick or injured persons. It has medical facilities and is accompanied by qualified medical personnel. In contrast, cabs and rental cars provide general passenger transportation services without specialized medical equipment or escort. MOXI automatically connects you with the best vehicle adapted to your personal mobility restrictions. How do I book a ride? Booking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobility restriction, your desired pick-up and destination and your desired time. My patient had a problem with the trip If your patient has a problem with a trip, you or your patient can contact our customer service at any time. You can find all contact information on our website. FAQ for transport services and drivers FAQ for transport services and driversAbout MOXI How does MOXI work? MOXI offers a platform through which patients or medical facilities can enter the necessary mobility requirements. They are then automatically connected with available professional transportation services in the vicinity. The transport services are selected according to their availability and equipment to ensure reliable and safe transportation. What advantages does MOXI offer me as a driver? MOXI offers a wide range of benefits for you, including Automated order management and coordination Increased trip utilization and therefore better income opportunities Improved transparency and communication with customers Reliable and simple payments and invoicing What is MOXI? MOXI is an innovative platform that enables patients and medical facilities to communicate individual mobility requirements and to book and coordinate rides for medical purposes. MOXI connects patients and medical facilities directly with a pool of professional transport services, thus simplifying the workload for drivers. Who can use MOXI? MOXI is aimed at patients, medical facilities such as hospitals, clinics and doctors’ surgeries as well as professional transport services, control centers and health insurance companies. The platform enables seamless collaboration between all parties involved in order to improve mobility for people who are dependent on medical transportation. Payment and security Is MOXI safe? Of course, MOXI GmbH complies with the EU General Data Protection Regulation and complies with the current data protection regulations and is GDPR compliant. All data transfers and storage are encrypted. Further information on our privacy policy can be found here: https://moxi.health/en/privacy-policy/ Trip and booking Cancellation or change of date If an appointment is canceled or changed, those affected will be informed immediately of the new date or reorganization. How do I accept a trip? You can easily accept a trip in the marketplace. You will then be automatically connected to the customer and the customer will receive live updates on the journey, arrival and any delays. I had a problem with a passenger If you have a problem with your trip or a passenger, you can contact our customer service at any time. You can find all contact information on our website.
