FAQ

Wel­come to our FAQ sec­tion, where we have com­pi­led a com­pre­hen­sive list of fre­quently asked ques­ti­ons to pro­vide you with quick and infor­ma­tive ans­wers. The aim of this sec­tion is to ans­wer your ques­ti­ons and con­cerns effi­ci­ently. Our goal is to pro­vide you with a simple and smooth pati­ent trans­por­ta­tion experience.

FAQ for patients

FAQ for patients
About MOXI

How does MOXI work? 

MOXI offers a user-fri­endly plat­form through which you can enter the neces­sary mobi­lity requi­re­ments. You will then be auto­ma­ti­cally con­nec­ted with available pro­fes­sio­nal trans­por­ta­tion ser­vices in your area. The dri­ving ser­vices are sel­ec­ted accor­ding to their avai­la­bi­lity, qua­li­fi­ca­ti­ons and equip­ment to ensure relia­ble and safe trans­por­ta­tion for you.

Is MOXI available in my region? 

You can alre­ady use us throug­hout Ger­many. MOXI is con­ti­nuously working to expand its reach.

What advan­ta­ges does MOXI offer me? 

MOXI offers a wide range of bene­fits for you, including 
  • Sim­pli­fied, inde­pen­dent boo­king of pati­ent journeys
  • Impro­ved adhe­rence to appoint­ments thanks to opti­mi­zed route plan­ning and relia­bi­lity of trans­port services
  • Inclu­sive and bar­rier-free mobility
  • Access to qua­li­fied and relia­ble trans­port services
  • Relief from stressful and time-con­sum­ing trans­por­ta­tion arrangements
  • Ensu­ring a safe and com­for­ta­ble trans­por­ta­tion expe­ri­ence for you
  • Live track­ing of your transportation

What is MOXI? 

MOXI is an inno­va­tive plat­form that allows you to book your own rides for medi­cal pur­po­ses and easily com­mu­ni­cate your indi­vi­dual mobi­lity rest­ric­tions. MOXI con­nects pati­ents directly with a pool of pro­fes­sio­nal trans­port ser­vices to mini­mize the boo­king effort and improve adhe­rence to appointments.

Who can use MOXI? 

MOXI is aimed at pati­ents, medi­cal faci­li­ties such as hos­pi­tals, cli­nics and doc­tors’ sur­ge­ries as well as pro­fes­sio­nal trans­port ser­vices, con­trol cen­ters and health insu­rance com­pa­nies. The plat­form enables seam­less col­la­bo­ra­tion bet­ween all par­ties invol­ved in order to improve mobi­lity for peo­ple who are depen­dent on medi­cal transportation.

Pay­ment and security

Is MOXI safe? 

The safety of our pati­ents is our top prio­rity and we want you to always feel safe during your pati­ent trans­por­ta­tion with MOXI. That’s why we only work with pre­mium pro­vi­ders who have expe­ri­en­ced drivers.

Is my data safe with MOXI? 

Of course, MOXI GmbH com­plies with the EU Gene­ral Data Pro­tec­tion Regu­la­tion and com­plies with the cur­rent data pro­tec­tion regu­la­ti­ons and is GDPR com­pli­ant. All data trans­fers and sto­rage are encrypted. Fur­ther infor­ma­tion on our pri­vacy policy can be found here: https://moxi.health/en/privacy-policy/

Who pays for my transportation? 

Health insu­rance covers the costs of jour­neys if they are neces­sary for medi­cal reasons and pre­scri­bed by a doc­tor. MOXI makes bil­ling easier. As a per­son with sta­tu­tory health insu­rance, you pay ten per­cent of the costs per trip, but at least five euros and a maxi­mum of ten euros. The cost share is wai­ved if you are in need of care and have a care degree.

Regis­tra­tion and account

Delete account 

If you want to delete your account, you can do this in your profile.

Update per­so­nal details 

If your per­so­nal details have chan­ged, you can easily change them in your pro­file under My account. Of course, this also applies to your indi­vi­dual mobi­lity requi­re­ments for your transportation.

Trip and booking

Can I book the trip a few days in advance? 

You can of course book your trip in advance. Sim­ply enter the desi­red pick-up time and desti­na­tion under Book a ride. You will receive an appoint­ment con­fir­ma­tion via email, text mes­sage, push noti­fi­ca­tion or app message.

Can­cel­la­tion and change 

If your appoint­ment chan­ges or you need to can­cel a trip, you can do so in your MOXI account. We can only accept can­ce­la­ti­ons up to one hour before the ride. The­r­e­fore, we recom­mend that you make chan­ges and can­ce­la­ti­ons as early as pos­si­ble to ensure that we can pro­cess your request in a timely manner.

Dif­fe­rence bet­ween KTW and taxi/rental car 

A KTW (ambu­lance) is a spe­cia­li­zed vehicle equip­ped for the safe trans­port of sick or inju­red per­sons. It has medi­cal faci­li­ties and is accom­pa­nied by qua­li­fied medi­cal per­son­nel. In con­trast, cabs and ren­tal cars pro­vide gene­ral pas­sen­ger trans­por­ta­tion ser­vices wit­hout spe­cia­li­zed medi­cal equip­ment or escort. MOXI auto­ma­ti­cally con­nects you with the best vehicle adapted to your per­so­nal mobi­lity restrictions.

How do I book a trip? 

Boo­king a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi­lity rest­ric­tion, your desi­red pick-up and desti­na­tion and your desi­red time.

I had a pro­blem with the ride 

If you have a pro­blem with your jour­ney, you can cont­act our cus­to­mer ser­vice at any time. You can find all cont­act infor­ma­tion on our website.

FAQ for medi­cal facilities

FAQ for medi­cal facilities
About MOXI

How does MOXI work? 

MOXI offers a user-fri­endly plat­form through which you can enter the neces­sary mobi­lity requi­re­ments of your pati­ents. They are then auto­ma­ti­cally con­nec­ted with available pro­fes­sio­nal trans­por­ta­tion ser­vices nearby. The trans­port ser­vices are sel­ec­ted accor­ding to their avai­la­bi­lity, qua­li­fi­ca­ti­ons and equip­ment to ensure relia­ble and safe transportation.

Is MOXI available for my facility? 

You can alre­ady use us throug­hout Ger­many. MOXI is con­stantly working to expand its reach. We are curr­ently estab­li­shing many new col­la­bo­ra­ti­ons and part­ner­ships with hos­pi­tals and medi­cal faci­li­ties. Please feel free to cont­act us!

What advan­ta­ges does MOXI offer us? 

MOXI offers a wide range of bene­fits for you, including 
  • Auto­ma­ted boo­king platform
  • Impro­ved appoint­ment sche­du­ling and coor­di­na­tion for your patients
  • Increased pati­ent satis­fac­tion through punc­tual and relia­ble trans­por­ta­tion (live track­ing), no more disappointments
  • Sim­pli­fied bil­ling with health insu­rance com­pa­nies and bil­ling offices
  • Impro­ved inter­nal pro­ces­ses and efficiency

What is MOXI? 

MOXI is an inno­va­tive plat­form that enables pati­ents and medi­cal faci­li­ties to com­mu­ni­cate indi­vi­dual mobi­lity needs and to book and coor­di­nate rides for medi­cal pur­po­ses. MOXI con­nects pati­ents and medi­cal faci­li­ties directly with a pool of pro­fes­sio­nal trans­port ser­vices to mini­mize boo­king effort and improve adhe­rence to appointments.

Who can use MOXI? 

MOXI is aimed at pati­ents, medi­cal faci­li­ties such as hos­pi­tals, cli­nics and doc­tors’ sur­ge­ries as well as pro­fes­sio­nal trans­port ser­vices, con­trol cen­ters and health insu­rance com­pa­nies. The plat­form enables seam­less col­la­bo­ra­tion bet­ween all par­ties invol­ved in order to improve mobi­lity for peo­ple who are depen­dent on medi­cal transportation.

Pay­ment and security

Is MOXI safe? 

The safety of our pati­ents is our top prio­rity. That’s why we only work with pre­mium pro­vi­ders who have expe­ri­en­ced drivers.

Is my pati­ents’ data safe with MOXI? 

Of course, MOXI GmbH com­plies with the EU Gene­ral Data Pro­tec­tion Regu­la­tion and com­plies with the cur­rent data pro­tec­tion regu­la­ti­ons and is GDPR com­pli­ant. All data trans­fers and sto­rage are encrypted. Fur­ther infor­ma­tion on our pri­vacy policy can be found here: https://moxi.health/en/privacy-policy/

Who pays for the transportation? 

Health insu­rance covers the costs of jour­neys if they are neces­sary for medi­cal reasons and pre­scri­bed by a doc­tor. MOXI makes bil­ling easier. As a per­son with sta­tu­tory health insu­rance, your pati­ents pay ten per­cent of the costs per trip, up to a maxi­mum of ten euros. The cost share is wai­ved if the pati­ent is in need of care and has a care degree. As a medi­cal faci­lity, you do not bear any fur­ther costs.

Regis­tra­tion and account

Do I have to create an account for my patients? 

No, to book a trip, you can sim­ply go to Book a ride and enter all the requi­red data as well as your patient’s mobi­lity rest­ric­tion. No sepa­rate account is required.

How can I update indi­vi­dual pati­ent data? 

If your pati­ents’ per­so­nal details have chan­ged, you can easily change them under My account or enter them directly the next time you make a boo­king. Of course, this also applies to your pati­ents’ indi­vi­dual mobi­lity requirements.

Trip and booking

Can I book the trip a few days in advance? 

You can of course book a pati­ent trip in advance. Sim­ply enter the desi­red pick-up time and desti­na­tion under Book a ride. You will receive an appoint­ment con­fir­ma­tion by email, text mes­sage, push noti­fi­ca­tion or app message.

Can­cel­la­tion and change 

If an appoint­ment chan­ges or you need to can­cel a ride for your pati­ent, you can do so in the MOXI account. We can only accept can­ce­la­ti­ons up to one hour before the ride. The­r­e­fore, we recom­mend that you make chan­ges and can­ce­la­ti­ons as early as pos­si­ble to ensure that we can pro­cess your request in a timely manner.

Dif­fe­rence bet­ween KTW and taxi/rental car 

A KTW (ambu­lance) is a spe­cia­li­zed vehicle equip­ped for the safe trans­port of sick or inju­red per­sons. It has medi­cal faci­li­ties and is accom­pa­nied by qua­li­fied medi­cal per­son­nel. In con­trast, cabs and ren­tal cars pro­vide gene­ral pas­sen­ger trans­por­ta­tion ser­vices wit­hout spe­cia­li­zed medi­cal equip­ment or escort. MOXI auto­ma­ti­cally con­nects you with the best vehicle adapted to your per­so­nal mobi­lity restrictions.

How do I book a ride? 

Boo­king a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi­lity rest­ric­tion, your desi­red pick-up and desti­na­tion and your desi­red time.

My pati­ent had a pro­blem with the trip 

If your pati­ent has a pro­blem with a trip, you or your pati­ent can cont­act our cus­to­mer ser­vice at any time. You can find all cont­act infor­ma­tion on our website.

FAQ for trans­port ser­vices and drivers

FAQ for trans­port ser­vices and drivers
About MOXI

How does MOXI work? 

MOXI offers a plat­form through which pati­ents or medi­cal faci­li­ties can enter the neces­sary mobi­lity requi­re­ments. They are then auto­ma­ti­cally con­nec­ted with available pro­fes­sio­nal trans­por­ta­tion ser­vices in the vici­nity. The trans­port ser­vices are sel­ec­ted accor­ding to their avai­la­bi­lity and equip­ment to ensure relia­ble and safe transportation.

What advan­ta­ges does MOXI offer me as a driver? 

MOXI offers a wide range of bene­fits for you, including 
  • Auto­ma­ted order manage­ment and coordination
  • Increased trip uti­liza­tion and the­r­e­fore bet­ter income opportunities
  • Impro­ved trans­pa­rency and com­mu­ni­ca­tion with customers
  • Relia­ble and simple pay­ments and invoicing

What is MOXI? 

MOXI is an inno­va­tive plat­form that enables pati­ents and medi­cal faci­li­ties to com­mu­ni­cate indi­vi­dual mobi­lity requi­re­ments and to book and coor­di­nate rides for medi­cal pur­po­ses. MOXI con­nects pati­ents and medi­cal faci­li­ties directly with a pool of pro­fes­sio­nal trans­port ser­vices, thus sim­pli­fy­ing the workload for drivers.

Who can use MOXI? 

MOXI is aimed at pati­ents, medi­cal faci­li­ties such as hos­pi­tals, cli­nics and doc­tors’ sur­ge­ries as well as pro­fes­sio­nal trans­port ser­vices, con­trol cen­ters and health insu­rance com­pa­nies. The plat­form enables seam­less col­la­bo­ra­tion bet­ween all par­ties invol­ved in order to improve mobi­lity for peo­ple who are depen­dent on medi­cal transportation.

Pay­ment and security

Is MOXI safe? 

Of course, MOXI GmbH com­plies with the EU Gene­ral Data Pro­tec­tion Regu­la­tion and com­plies with the cur­rent data pro­tec­tion regu­la­ti­ons and is GDPR com­pli­ant. All data trans­fers and sto­rage are encrypted. Fur­ther infor­ma­tion on our pri­vacy policy can be found here: https://moxi.health/en/privacy-policy/
Trip and booking

Can­cel­la­tion or change of date 

If an appoint­ment is can­ce­led or chan­ged, those affec­ted will be infor­med imme­dia­tely of the new date or reorganization.

How do I accept a trip? 

You can easily accept a trip in the mar­ket­place. You will then be auto­ma­ti­cally con­nec­ted to the cus­to­mer and the cus­to­mer will receive live updates on the jour­ney, arri­val and any delays.

I had a pro­blem with a passenger 

If you have a pro­blem with your trip or a pas­sen­ger, you can cont­act our cus­to­mer ser­vice at any time. You can find all cont­act infor­ma­tion on our website.