Back to help FAQ for patients FAQ for patientsAbout MOXI How does MOXI work? MOXI offers a user-friendly platform through which you can enter the necessary mobility requirements. You will then be automatically connected with available professional transportation services in your area. The driving services are selected according to their availability, qualifications and equipment to ensure reliable and safe transportation for you. Is MOXI available in my region? You can already use us throughout Germany. MOXI is continuously working to expand its reach. What advantages does MOXI offer me? MOXI offers a wide range of benefits for you, including Simplified, independent booking of patient journeys Improved adherence to appointments thanks to optimized route planning and reliability of transport services Inclusive and barrier-free mobility Access to qualified and reliable transport services Relief from stressful and time-consuming transportation arrangements Ensuring a safe and comfortable transportation experience for you Live tracking of your transportation What is MOXI? MOXI is an innovative platform that allows you to book your own rides for medical purposes and easily communicate your individual mobility restrictions. MOXI connects patients directly with a pool of professional transport services to minimize the booking effort and improve adherence to appointments. Who can use MOXI? MOXI is aimed at patients, medical facilities such as hospitals, clinics and doctors' surgeries as well as professional transport services, control centers and health insurance companies. The platform enables seamless collaboration between all parties involved in order to improve mobility for people who are dependent on medical transportation. Payment and security Is MOXI safe? The safety of our patients is our top priority and we want you to always feel safe during your patient transportation with MOXI. That's why we only work with premium providers who have experienced drivers. Is my data safe with MOXI? Of course, MOXI GmbH complies with the EU General Data Protection Regulation and complies with the current data protection regulations and is GDPR compliant. All data transfers and storage are encrypted. Further information on our privacy policy can be found here: https://moxi.health/en/privacy-policy/ Who pays for my transportation? Health insurance covers the costs of journeys if they are necessary for medical reasons and prescribed by a doctor. MOXI makes billing easier. As a person with statutory health insurance, you pay ten percent of the costs per trip, but at least five euros and a maximum of ten euros. The cost share is waived if you are in need of care and have a care degree. Registration and account Delete account If you want to delete your account, you can do this in your profile. Update personal details If your personal details have changed, you can easily change them in your profile under My account. Of course, this also applies to your individual mobility requirements for your transportation. Trip and booking Can I book the trip a few days in advance? You can of course book your trip in advance. Simply enter the desired pick-up time and destination under Book a ride. You will receive an appointment confirmation via email, text message, push notification or app message. Cancellation and change If your appointment changes or you need to cancel a trip, you can do so in your MOXI account. We can only accept cancelations up to one hour before the ride. Therefore, we recommend that you make changes and cancelations as early as possible to ensure that we can process your request in a timely manner. Difference between KTW and taxi/rental car A KTW (ambulance) is a specialized vehicle equipped for the safe transport of sick or injured persons. It has medical facilities and is accompanied by qualified medical personnel. In contrast, cabs and rental cars provide general passenger transportation services without specialized medical equipment or escort. MOXI automatically connects you with the best vehicle adapted to your personal mobility restrictions. How do I book a trip? Booking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobility restriction, your desired pick-up and destination and your desired time. I had a problem with the ride If you have a problem with your journey, you can contact our customer service at any time. You can find all contact information on our website.
