FOR PATI­ENTS
AND THEIR RELATIVES

SAFE AND RELIA­BLE PATI­ENT TRANSPORTATION

We know the chal­lenges you face every day: Com­pli­ca­ted boo­king pro­ce­du­res that are only pos­si­ble by tele­phone, unpunc­tual trans­port ser­vices and a lack of infor­ma­tion about delays. It does­n’t have to be like this! MOXI offers a trans­pa­rent, digi­tal solu­tion that makes it easy for you to book your rides. The focus here is on relia­bi­lity. Rely on our plat­form to tra­vel safely, on time and infor­med. It’s time for stress-free pati­ent trans­por­ta­tion. Try it out now!

Our mis­sion: Simple pati­ent mobility

We know from our own expe­ri­ence that orga­ni­zing pati­ent jour­neys can be a real chall­enge. Our aim is to help you orga­nize jour­neys so that you or your rela­ti­ves can get from A to B wit­hout too much effort.

Phone mara­thon?
Hours on the phone are annoy­ing; trans­port ser­vices are often unavailable.
Imme­diate booking!
For­get end­less phone calls; ever­y­thing is orga­ni­zed with just one click.
Tem­po­ral unreliability?
Trans­port ser­vices often arrive late.
Punc­tua­lity guaranteed!
Our trans­port ser­vices are relia­ble and arrive on time.
Ser­vice deficiencies?
Expe­ri­ence with unfri­endly staff.
First-class ser­vice!
Our staff are always fri­endly and courteous.
Emo­tio­nal stress?
Con­stant remin­ders of your own limi­ta­ti­ons are frustrating.
Respectful coope­ra­tion!
With us, the focus is on you, not your restriction.

PRICE: 0 EUR

No costs for you: simple, trans­pa­rent, secure

Your health and well-being are important to us. That’s why we want to make sure that your path to tre­at­ment is as stress-free and trans­pa­rent as pos­si­ble. At MOXI, you pay not­hing to use our plat­form. There are no hid­den fees or addi­tio­nal costs. All bil­ling for your rides is done directly through your health insu­rance pro­vi­der. Rely on us for worry-free trans­por­ta­tion so you can focus on what’s important: Your health.

HOW TO

Your jour­ney with MOXI in just four steps

1

Regis­tra­tion & Booking

Sim­ply regis­ter online with MOXI or use our switch­board for a per­so­nal con­sul­ta­tion and boo­king. Enter your pick-up loca­tion, desti­na­tion and time.
2

Con­fir­ma­tion & real-time updates

You will receive an imme­diate boo­king con­fir­ma­tion and will always be kept up to date on the sta­tus of your journey.
3

Safe ride

Enjoy com­for­ta­ble and punc­tual trans­por­ta­tion with our pro­fes­sio­nal trans­port services.
4

Auto­ma­tic billing

No addi­tio­nal costs for you! You will be bil­led directly by your health insu­rance company.

FAQ for patients

FAQ for patients
About MOXI

How does MOXI work? 

MOXI offers a user-fri­endly plat­form through which you can enter the neces­sary mobi­lity requi­re­ments. You will then be auto­ma­ti­cally con­nec­ted with available pro­fes­sio­nal trans­por­ta­tion ser­vices in your area. The dri­ving ser­vices are sel­ec­ted accor­ding to their avai­la­bi­lity, qua­li­fi­ca­ti­ons and equip­ment to ensure relia­ble and safe trans­por­ta­tion for you.

Is MOXI available in my region? 

You can alre­ady use us throug­hout Ger­many. MOXI is con­ti­nuously working to expand its reach.

What advan­ta­ges does MOXI offer me? 

MOXI offers a wide range of bene­fits for you, including 
  • Sim­pli­fied, inde­pen­dent boo­king of pati­ent journeys
  • Impro­ved adhe­rence to appoint­ments thanks to opti­mi­zed route plan­ning and relia­bi­lity of trans­port services
  • Inclu­sive and bar­rier-free mobility
  • Access to qua­li­fied and relia­ble trans­port services
  • Relief from stressful and time-con­sum­ing trans­por­ta­tion arrangements
  • Ensu­ring a safe and com­for­ta­ble trans­por­ta­tion expe­ri­ence for you
  • Live track­ing of your transportation

What is MOXI? 

MOXI is an inno­va­tive plat­form that allows you to book your own rides for medi­cal pur­po­ses and easily com­mu­ni­cate your indi­vi­dual mobi­lity rest­ric­tions. MOXI con­nects pati­ents directly with a pool of pro­fes­sio­nal trans­port ser­vices to mini­mize the boo­king effort and improve adhe­rence to appointments.

Who can use MOXI? 

MOXI is aimed at pati­ents, medi­cal faci­li­ties such as hos­pi­tals, cli­nics and doc­tors’ sur­ge­ries as well as pro­fes­sio­nal trans­port ser­vices, con­trol cen­ters and health insu­rance com­pa­nies. The plat­form enables seam­less col­la­bo­ra­tion bet­ween all par­ties invol­ved in order to improve mobi­lity for peo­ple who are depen­dent on medi­cal transportation.

Pay­ment and security

Is MOXI safe? 

The safety of our pati­ents is our top prio­rity and we want you to always feel safe during your pati­ent trans­por­ta­tion with MOXI. That’s why we only work with pre­mium pro­vi­ders who have expe­ri­en­ced drivers.

Is my data safe with MOXI? 

Of course, MOXI GmbH com­plies with the EU Gene­ral Data Pro­tec­tion Regu­la­tion and com­plies with the cur­rent data pro­tec­tion regu­la­ti­ons and is GDPR com­pli­ant. All data trans­fers and sto­rage are encrypted. Fur­ther infor­ma­tion on our pri­vacy policy can be found here: https://moxi.health/en/privacy-policy/

Who pays for my transportation? 

Health insu­rance covers the costs of jour­neys if they are neces­sary for medi­cal reasons and pre­scri­bed by a doc­tor. MOXI makes bil­ling easier. As a per­son with sta­tu­tory health insu­rance, you pay ten per­cent of the costs per trip, but at least five euros and a maxi­mum of ten euros. The cost share is wai­ved if you are in need of care and have a care degree.

Regis­tra­tion and account

Delete account 

If you want to delete your account, you can do this in your profile.

Update per­so­nal details 

If your per­so­nal details have chan­ged, you can easily change them in your pro­file under My account. Of course, this also applies to your indi­vi­dual mobi­lity requi­re­ments for your transportation.

Trip and booking

Can I book the trip a few days in advance? 

You can of course book your trip in advance. Sim­ply enter the desi­red pick-up time and desti­na­tion under Book a ride. You will receive an appoint­ment con­fir­ma­tion via email, text mes­sage, push noti­fi­ca­tion or app message.

Can­cel­la­tion and change 

If your appoint­ment chan­ges or you need to can­cel a trip, you can do so in your MOXI account. We can only accept can­ce­la­ti­ons up to one hour before the ride. The­r­e­fore, we recom­mend that you make chan­ges and can­ce­la­ti­ons as early as pos­si­ble to ensure that we can pro­cess your request in a timely manner.

Dif­fe­rence bet­ween KTW and taxi/rental car 

A KTW (ambu­lance) is a spe­cia­li­zed vehicle equip­ped for the safe trans­port of sick or inju­red per­sons. It has medi­cal faci­li­ties and is accom­pa­nied by qua­li­fied medi­cal per­son­nel. In con­trast, cabs and ren­tal cars pro­vide gene­ral pas­sen­ger trans­por­ta­tion ser­vices wit­hout spe­cia­li­zed medi­cal equip­ment or escort. MOXI auto­ma­ti­cally con­nects you with the best vehicle adapted to your per­so­nal mobi­lity restrictions.

How do I book a trip? 

Boo­king a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi­lity rest­ric­tion, your desi­red pick-up and desti­na­tion and your desi­red time.

I had a pro­blem with the ride 

If you have a pro­blem with your jour­ney, you can cont­act our cus­to­mer ser­vice at any time. You can find all cont­act infor­ma­tion on our website.