Back to FAQ for patients Help Trip and booking Can I book the trip a few days in advance? You can of course book your trip in advance. Simply enter the desired pick-up time and destination under Book a ride. You will receive an appointment confirmation via email, text message, push notification or app message. Cancellation and change If your appointment changes or you need to cancel a trip, you can do so in your MOXI account. We can only accept cancelations up to one hour before the ride. Therefore, we recommend that you make changes and cancelations as early as possible to ensure that we can process your request in a timely manner. Difference between KTW and taxi/rental car A KTW (ambulance) is a specialized vehicle equipped for the safe transport of sick or injured persons. It has medical facilities and is accompanied by qualified medical personnel. In contrast, cabs and rental cars provide general passenger transportation services without specialized medical equipment or escort. MOXI automatically connects you with the best vehicle adapted to your personal mobility restrictions. How do I book a trip? Booking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobility restriction, your desired pick-up and destination and your desired time. I had a problem with the ride If you have a problem with your journey, you can contact our customer service at any time. You can find all contact information on our website.
