THE SOLUTION FOR PATIENT TRANSPORTATION MOXI IS YOUR 360 DEGREE SOLUTION FOR ALL PATIENT TRANSPORTS We know the daily challenges faced by medical practices and medical care centers when it comes to transporting patients reliably and punctually. Delays, unclear bookings and administrative hurdles can put an enormous strain on everyday practice life. With MOXI, we offer you a tailor-made solution that is precisely tailored to the needs and requirements of practices and medical care centers. Together, we ensure that your patients arrive safely and on time. Organization of trips today Many medical practices and MCCs regularly face the challenge of coordinating reliable and efficient patient transportation. The current system is often fragmented, which leads to delays, miscoordination and therefore dissatisfaction among both patients and medical staff. Added to this are unclear responsibilities and communication barriers with transport service providers, which results in valuable time being lost and an increase in administrative work. The result: a process that is far from smooth and patient-oriented. OPTIMIZED PATIENT MOBILITY WITH MOXI Instant coordination MOXI’s platform provides a seamless and intuitive interface that enables medical practices and MCCs to coordinate transportation in real time. This minimizes delays and ensures patients receive the timely care they need. Versatile booking options In addition to digital bookings, patients or medical staff can also organize transport by telephone. This offers flexibility and ensures that even less tech-savvy patients can be transported without any problems. Relief for practice staff By automating and optimizing the transport processes, medical staff can concentrate more on their core tasks, while MOXI takes on the logistical challenges. THE MOXI PLATFORM Simple and intuitive — the MOXI platform for medical practices and MCCs. PRICING Our offers for optimized patient mobility * Starter For practices, general practitioners or specialists 1 Access Online onboarding material Basic e‑mail support Free of charge Pro For MCCs, group practices or outpatient facilities 5 Accesses Advanced role management Onboarding and webinars Telephone support MOXI Roadmap MOXI Chat Optional MOXI Scanner MOXI Approval Interfaces to existing systems MOXI explained… MOXI Roadmap: The MOXI service is created for you. To ensure that we remain the best solution for patient transportation in the future, we give you the opportunity to actively participate or simply to see new features. You have ideas, wishes or criticism MOXI Roadmap is the place for them. MOXI Chat: A secure chat to exchange information about the trips. MOXI Scanner: With the scanner, you can easily photograph transport regulations. Intelligent software then reads the information into the MOXI platform for you. MOXI Approval: Some journeys are subject to approval and must be approved before departure. With MOXI Approval, we recognize this and automatically send a request to the health insurance company. * Do you operate several facilities and would like to use the MOXI service in a network? Please contact us and we will prepare an offer tailored to your needs. FAQ for medical facilities FAQ for medical facilitiesAbout MOXI How does MOXI work? MOXI offers a user-friendly platform through which you can enter the necessary mobility requirements of your patients. They are then automatically connected with available professional transportation services nearby. The transport services are selected according to their availability, qualifications and equipment to ensure reliable and safe transportation. Is MOXI available for my facility? You can already use us throughout Germany. MOXI is constantly working to expand its reach. We are currently establishing many new collaborations and partnerships with hospitals and medical facilities. Please feel free to contact us! What advantages does MOXI offer us? MOXI offers a wide range of benefits for you, including Automated booking platform Improved appointment scheduling and coordination for your patients Increased patient satisfaction through punctual and reliable transportation (live tracking), no more disappointments Simplified billing with health insurance companies and billing offices Improved internal processes and efficiency What is MOXI? MOXI is an innovative platform that enables patients and medical facilities to communicate individual mobility needs and to book and coordinate rides for medical purposes. MOXI connects patients and medical facilities directly with a pool of professional transport services to minimize booking effort and improve adherence to appointments. Who can use MOXI? MOXI is aimed at patients, medical facilities such as hospitals, clinics and doctors’ surgeries as well as professional transport services, control centers and health insurance companies. The platform enables seamless collaboration between all parties involved in order to improve mobility for people who are dependent on medical transportation. Payment and security Is MOXI safe? The safety of our patients is our top priority. That’s why we only work with premium providers who have experienced drivers. Is my patients’ data safe with MOXI? Of course, MOXI GmbH complies with the EU General Data Protection Regulation and complies with the current data protection regulations and is GDPR compliant. All data transfers and storage are encrypted. Further information on our privacy policy can be found here: https://moxi.health/en/privacy-policy/ Who pays for the transportation? Health insurance covers the costs of journeys if they are necessary for medical reasons and prescribed by a doctor. MOXI makes billing easier. As a person with statutory health insurance, your patients pay ten percent of the costs per trip, up to a maximum of ten euros. The cost share is waived if the patient is in need of care and has a care degree. As a medical facility, you do not bear any further costs. Registration and account Do I have to create an account for my patients? No, to book a trip, you can simply go to Book a ride and enter all the required data as well as your patient’s mobility restriction. No separate account is required. How can I update individual patient data? If your patients’ personal details have changed, you can easily change them under My account or enter them directly the next time you make a booking. Of course, this also applies to your patients’ individual mobility requirements. Trip and booking Can I book the trip a few days in advance? You can of course book a patient trip in advance. Simply enter the desired pick-up time and destination under Book a ride. You will receive an appointment confirmation by email, text message, push notification or app message. Cancellation and change If an appointment changes or you need to cancel a ride for your patient, you can do so in the MOXI account. We can only accept cancelations up to one hour before the ride. Therefore, we recommend that you make changes and cancelations as early as possible to ensure that we can process your request in a timely manner. Difference between KTW and taxi/rental car A KTW (ambulance) is a specialized vehicle equipped for the safe transport of sick or injured persons. It has medical facilities and is accompanied by qualified medical personnel. In contrast, cabs and rental cars provide general passenger transportation services without specialized medical equipment or escort. MOXI automatically connects you with the best vehicle adapted to your personal mobility restrictions. How do I book a ride? Booking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobility restriction, your desired pick-up and destination and your desired time. My patient had a problem with the trip If your patient has a problem with a trip, you or your patient can contact our customer service at any time. You can find all contact information on our website.
