{"id":1346,"date":"2024-04-09T12:40:12","date_gmt":"2024-04-09T10:40:12","guid":{"rendered":"https:\/\/moxi.health\/?page_id=1346"},"modified":"2024-04-16T15:39:31","modified_gmt":"2024-04-16T13:39:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/moxi.health\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u201cstretch_row\u201d el_class=\u201cwhite moxi-bg-right-bot\u00adtom moxi-bg-header\u201d][vc_column][vc_row_inner][vc_column_inner offset=\u201cvc_hidden-xs\u201d][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c150px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u201c1\/6\u201d][\/vc_column_inner][vc_column_inner width=\u201c2\/3\u201d]            <\/p><div class=\"iw_wbs_text \" style=\"display: flex; justify-content: center; \">\n                <h1 style=\"text-align: center;\">FAQ<\/h1>\n            <\/div>\n[vc_empty_space height=\u201c50px\u201d]            <div class=\"iw_wbs_text \" style=\"display: flex; justify-content: center; \">\n                <h4 style=\"text-align: center;\">Wel\u00adcome to our FAQ sec\u00adtion, where we have com\u00adpi\u00adled a com\u00adpre\u00adhen\u00adsive list of fre\u00adquently asked ques\u00adti\u00adons to pro\u00advide you with quick and infor\u00adma\u00adtive ans\u00adwers. The aim of this sec\u00adtion is to ans\u00adwer your ques\u00adti\u00adons and con\u00adcerns effi\u00adci\u00adently. Our goal is to pro\u00advide you with a simple and smooth pati\u00adent trans\u00adpor\u00adta\u00adtion experience.<\/h4>\n            <\/div>\n[\/vc_column_inner][vc_column_inner width=\u201c1\/6\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=\u201cvc_hidden-xs\u201d][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column]            <div class=\"iw_anchor \">\n                <div id=\"faq-pat\" class=\"iw_anchor_element\" style=\"top: -100px\"><\/div>\n            <\/div>\n[vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]            <div class=\"iw_wbs_text \" style=\"display: flex; justify-content: left; \">\n                <h2 style=\"text-align: left;\">FAQ for patients<\/h2>\n            <\/div>\n[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]<div class=\"iw_cpt_hcl iw_cpt_help_center_list iw_cpt_list without_pagination \"><div class=\"iw_cpt_help_center_list_posts_wrapper iw_cpt_list_posts_wrapper\" data-url=\"\/en\/wp-json\/wp\/v2\/pages\/1346\" data-number-of-posts=\"-1\" data-order-field=\"name\" data-order-direction=\"ASC\" data-columns=\"2\" data-category-order-field=\"name\" data-category-order-direction=\"ASC\" data-pagination-type=\"none\" data-filter-category=\"16\" data-display-type=\"hierarchically\" data-hide-items-no-cat=\"true\" data-category-headline-enable=\"true\" data-category-headline-type=\"{element:h5;class:}\" data-category-headline-hierarchically-type=\"{element:h5;class:}\" data-request-enable=\"true\" data-offset=\"0\" data-search data-page=\"1\" data-fields=\"iw_number_of_posts,iw_order_field,iw_order_direction,iw_columns,iw_category_order_field,iw_category_order_direction,iw_pagination_type,iw_filter_category,iw_display_type,hide_items_no_cat,iw_category_headline_enable,iw_category_headline_type,iw_category_headline_hierarchically_type,iw_request_enable,iw_offset,iw_search,iw_page\"><div class=\"iw_hc_list_ebc_headline above\"><h5 class>FAQ f\u00fcr Patient*innen<\/h5><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>About MOXI<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How does MOXI&nbsp;work?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI offers a user-fri\u00adendly plat\u00adform through which you can enter the neces\u00adsary mobi\u00adlity requi\u00adre\u00adments. You will then be auto\u00adma\u00adti\u00adcally con\u00adnec\u00adted with available pro\u00adfes\u00adsio\u00adnal trans\u00adpor\u00adta\u00adtion ser\u00advices in your area. The dri\u00adving ser\u00advices are sel\u00adec\u00adted accor\u00adding to their avai\u00adla\u00adbi\u00adlity, qua\u00adli\u00adfi\u00adca\u00adti\u00adons and equip\u00adment to ensure relia\u00adble and safe trans\u00adpor\u00adta\u00adtion for&nbsp;you.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is MOXI available in my region?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">You can alre\u00adady use us throug\u00adhout Ger\u00admany. MOXI is con\u00adti\u00adnuously working to expand its&nbsp;reach.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What advan\u00adta\u00adges does MOXI offer&nbsp;me?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">MOXI offers a wide range of bene\u00adfits for you, including&nbsp;<ul>\n \t<li>Sim\u00adpli\u00adfied, inde\u00adpen\u00addent boo\u00adking of pati\u00adent journeys<\/li>\n \t<li>Impro\u00adved adhe\u00adrence to appoint\u00adments thanks to opti\u00admi\u00adzed route plan\u00adning and relia\u00adbi\u00adlity of trans\u00adport services<\/li>\n \t<li>Inclu\u00adsive and bar\u00adrier-free mobility<\/li>\n \t<li>Access to qua\u00adli\u00adfied and relia\u00adble trans\u00adport services<\/li>\n \t<li>Relief from stressful and time-con\u00adsum\u00ading trans\u00adpor\u00adta\u00adtion arrangements<\/li>\n \t<li>Ensu\u00adring a safe and com\u00adfor\u00adta\u00adble trans\u00adpor\u00adta\u00adtion expe\u00adri\u00adence for&nbsp;you<\/li>\n \t<li>Live track\u00ading of your transportation<\/li>\n<\/ul><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What is&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is an inno\u00adva\u00adtive plat\u00adform that allows you to book your own rides for medi\u00adcal pur\u00adpo\u00adses and easily com\u00admu\u00adni\u00adcate your indi\u00advi\u00addual mobi\u00adlity rest\u00adric\u00adtions. MOXI con\u00adnects pati\u00adents directly with a pool of pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices to mini\u00admize the boo\u00adking effort and improve adhe\u00adrence to appointments.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Who can use&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is aimed at pati\u00adents, medi\u00adcal faci\u00adli\u00adties such as hos\u00adpi\u00adtals, cli\u00adnics and doc\u00adtors\u2019 sur\u00adge\u00adries as well as pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices, con\u00adtrol cen\u00adters and health insu\u00adrance com\u00adpa\u00adnies. The plat\u00adform enables seam\u00adless col\u00adla\u00adbo\u00adra\u00adtion bet\u00adween all par\u00adties invol\u00adved in order to improve mobi\u00adlity for peo\u00adple who are depen\u00addent on medi\u00adcal transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 \"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Pay\u00adment and security<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is MOXI&nbsp;safe?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">The safety of our pati\u00adents is our top prio\u00adrity and we want you to always feel safe during your pati\u00adent trans\u00adpor\u00adta\u00adtion with MOXI. Tha\u00adt\u2019s why we only work with pre\u00admium pro\u00advi\u00adders who have expe\u00adri\u00aden\u00adced drivers.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is my data safe with&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Of course, MOXI GmbH com\u00adplies with the EU Gene\u00adral Data Pro\u00adtec\u00adtion Regu\u00adla\u00adtion and com\u00adplies with the cur\u00adrent data pro\u00adtec\u00adtion regu\u00adla\u00adti\u00adons and is GDPR com\u00adpli\u00adant. All data trans\u00adfers and sto\u00adrage are encrypted. Fur\u00adther infor\u00adma\u00adtion on our pri\u00advacy policy can be found here: <a href=\"https:\/\/moxi.health\/en\/privacy-policy\/\">https:\/\/moxi.health\/en\/privacy-policy\/<\/a><\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Who pays for my transportation?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Health insu\u00adrance covers the costs of jour\u00adneys if they are neces\u00adsary for medi\u00adcal reasons and pre\u00adscri\u00adbed by a doc\u00adtor. MOXI makes bil\u00adling easier. As a per\u00adson with sta\u00adtu\u00adtory health insu\u00adrance, you pay ten per\u00adcent of the costs per trip, but at least five euros and a maxi\u00admum of ten euros. The cost share is wai\u00adved if you are in need of care and have a care degree.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Regis\u00adtra\u00adtion and account<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Delete account&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If you want to delete your account, you can do this in your profile.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Update per\u00adso\u00adnal details&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If your per\u00adso\u00adnal details have chan\u00adged, you can easily change them in your pro\u00adfile under My account. Of course, this also applies to your indi\u00advi\u00addual mobi\u00adlity requi\u00adre\u00adments for your transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 \"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Trip and booking<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Can I book the trip a few days in advance?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">You can of course book your trip in advance. Sim\u00adply enter the desi\u00adred pick-up time and desti\u00adna\u00adtion under Book a ride. You will receive an appoint\u00adment con\u00adfir\u00adma\u00adtion via email, text mes\u00adsage, push noti\u00adfi\u00adca\u00adtion or app message.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Can\u00adcel\u00adla\u00adtion and change&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If your appoint\u00adment chan\u00adges or you need to can\u00adcel a trip, you can do so in your MOXI account. We can only accept can\u00adce\u00adla\u00adti\u00adons up to one hour before the ride. The\u00adr\u00ade\u00adfore, we recom\u00admend that you make chan\u00adges and can\u00adce\u00adla\u00adti\u00adons as early as pos\u00adsi\u00adble to ensure that we can pro\u00adcess your request in a timely manner.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Dif\u00adfe\u00adrence bet\u00adween KTW and taxi\/rental car&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">A KTW (ambu\u00adlance) is a spe\u00adcia\u00adli\u00adzed vehicle equip\u00adped for the safe trans\u00adport of sick or inju\u00adred per\u00adsons. It has medi\u00adcal faci\u00adli\u00adties and is accom\u00adpa\u00adnied by qua\u00adli\u00adfied medi\u00adcal per\u00adson\u00adnel. In con\u00adtrast, cabs and ren\u00adtal cars pro\u00advide gene\u00adral pas\u00adsen\u00adger trans\u00adpor\u00adta\u00adtion ser\u00advices wit\u00adhout spe\u00adcia\u00adli\u00adzed medi\u00adcal equip\u00adment or escort.\n\nMOXI auto\u00adma\u00adti\u00adcally con\u00adnects you with the best vehicle adapted to your per\u00adso\u00adnal mobi\u00adlity restrictions.<\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How do I book a&nbsp;trip?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Boo\u00adking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi\u00adlity rest\u00adric\u00adtion, your desi\u00adred pick-up and desti\u00adna\u00adtion and your desi\u00adred&nbsp;time.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    I had a pro\u00adblem with the&nbsp;ride&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If you have a pro\u00adblem with your jour\u00adney, you can cont\u00adact our cus\u00adto\u00admer ser\u00advice at any time. You can find all cont\u00adact infor\u00adma\u00adtion on our website.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><\/div><\/div>[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column]            <div class=\"iw_anchor \">\n                <div id=\"faq-med\" class=\"iw_anchor_element\" style=\"top: -100px\"><\/div>\n            <\/div>\n[vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]            <div class=\"iw_wbs_text \" style=\"display: flex; justify-content: left; \">\n                <h2 style=\"text-align: left;\">FAQ for medi\u00adcal facilities<\/h2>\n            <\/div>\n[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]<div class=\"iw_cpt_hcl iw_cpt_help_center_list iw_cpt_list without_pagination \"><div class=\"iw_cpt_help_center_list_posts_wrapper iw_cpt_list_posts_wrapper\" data-url=\"\/en\/wp-json\/wp\/v2\/pages\/1346\" data-number-of-posts=\"-1\" data-order-field=\"name\" data-order-direction=\"ASC\" data-columns=\"2\" data-category-order-field=\"name\" data-category-order-direction=\"ASC\" data-pagination-type=\"none\" data-filter-category=\"21\" data-display-type=\"hierarchically\" data-hide-items-no-cat=\"true\" data-category-headline-enable=\"true\" data-category-headline-type=\"{element:h5;class:}\" data-category-headline-hierarchically-type=\"{element:h5;class:}\" data-request-enable=\"true\" data-offset=\"0\" data-search data-page=\"1\" data-fields=\"iw_number_of_posts,iw_order_field,iw_order_direction,iw_columns,iw_category_order_field,iw_category_order_direction,iw_pagination_type,iw_filter_category,iw_display_type,hide_items_no_cat,iw_category_headline_enable,iw_category_headline_type,iw_category_headline_hierarchically_type,iw_request_enable,iw_offset,iw_search,iw_page\"><div class=\"iw_hc_list_ebc_headline above\"><h5 class>FAQ f\u00fcr med. Einrichtungen<\/h5><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>About MOXI<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How does MOXI&nbsp;work?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI offers a user-fri\u00adendly plat\u00adform through which you can enter the neces\u00adsary mobi\u00adlity requi\u00adre\u00adments of your pati\u00adents. They are then auto\u00adma\u00adti\u00adcally con\u00adnec\u00adted with available pro\u00adfes\u00adsio\u00adnal trans\u00adpor\u00adta\u00adtion ser\u00advices nearby. The trans\u00adport ser\u00advices are sel\u00adec\u00adted accor\u00adding to their avai\u00adla\u00adbi\u00adlity, qua\u00adli\u00adfi\u00adca\u00adti\u00adons and equip\u00adment to ensure relia\u00adble and safe transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is MOXI available for my facility?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">You can alre\u00adady use us throug\u00adhout Ger\u00admany. MOXI is con\u00adstantly working to expand its reach. We are curr\u00adently estab\u00adli\u00adshing many new col\u00adla\u00adbo\u00adra\u00adti\u00adons and part\u00adner\u00adships with hos\u00adpi\u00adtals and medi\u00adcal faci\u00adli\u00adties. Please feel free to cont\u00adact&nbsp;us!<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What advan\u00adta\u00adges does MOXI offer&nbsp;us?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">MOXI offers a wide range of bene\u00adfits for you, including&nbsp;<ul>\n \t<li>Auto\u00adma\u00adted boo\u00adking platform<\/li>\n \t<li>Impro\u00adved appoint\u00adment sche\u00addu\u00adling and coor\u00addi\u00adna\u00adtion for your patients<\/li>\n \t<li>Increased pati\u00adent satis\u00adfac\u00adtion through punc\u00adtual and relia\u00adble trans\u00adpor\u00adta\u00adtion (live track\u00ading), no more disappointments<\/li>\n \t<li>Sim\u00adpli\u00adfied bil\u00adling with health insu\u00adrance com\u00adpa\u00adnies and bil\u00adling offices<\/li>\n \t<li>Impro\u00adved inter\u00adnal pro\u00adces\u00adses and efficiency<\/li>\n<\/ul><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What is&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is an inno\u00adva\u00adtive plat\u00adform that enables pati\u00adents and medi\u00adcal faci\u00adli\u00adties to com\u00admu\u00adni\u00adcate indi\u00advi\u00addual mobi\u00adlity needs and to book and coor\u00addi\u00adnate rides for medi\u00adcal pur\u00adpo\u00adses. MOXI con\u00adnects pati\u00adents and medi\u00adcal faci\u00adli\u00adties directly with a pool of pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices to mini\u00admize boo\u00adking effort and improve adhe\u00adrence to appointments.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Who can use&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is aimed at pati\u00adents, medi\u00adcal faci\u00adli\u00adties such as hos\u00adpi\u00adtals, cli\u00adnics and doc\u00adtors\u2019 sur\u00adge\u00adries as well as pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices, con\u00adtrol cen\u00adters and health insu\u00adrance com\u00adpa\u00adnies. The plat\u00adform enables seam\u00adless col\u00adla\u00adbo\u00adra\u00adtion bet\u00adween all par\u00adties invol\u00adved in order to improve mobi\u00adlity for peo\u00adple who are depen\u00addent on medi\u00adcal transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 \"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Pay\u00adment and security<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is MOXI&nbsp;safe?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">The safety of our pati\u00adents is our top prio\u00adrity. Tha\u00adt\u2019s why we only work with pre\u00admium pro\u00advi\u00adders who have expe\u00adri\u00aden\u00adced drivers.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is my pati\u00adents\u2019 data safe with&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Of course, MOXI GmbH com\u00adplies with the EU Gene\u00adral Data Pro\u00adtec\u00adtion Regu\u00adla\u00adtion and com\u00adplies with the cur\u00adrent data pro\u00adtec\u00adtion regu\u00adla\u00adti\u00adons and is GDPR com\u00adpli\u00adant. All data trans\u00adfers and sto\u00adrage are encrypted. Fur\u00adther infor\u00adma\u00adtion on our pri\u00advacy policy can be found here: <a href=\"https:\/\/moxi.health\/en\/privacy-policy\/\">https:\/\/moxi.health\/en\/privacy-policy\/<\/a><\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Who pays for the transportation?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Health insu\u00adrance covers the costs of jour\u00adneys if they are neces\u00adsary for medi\u00adcal reasons and pre\u00adscri\u00adbed by a doc\u00adtor. MOXI makes bil\u00adling easier. As a per\u00adson with sta\u00adtu\u00adtory health insu\u00adrance, your pati\u00adents pay ten per\u00adcent of the costs per trip, up to a maxi\u00admum of ten euros. The cost share is wai\u00adved if the pati\u00adent is in need of care and has a care degree. As a medi\u00adcal faci\u00adlity, you do not bear any fur\u00adther&nbsp;costs.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Regis\u00adtra\u00adtion and account<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Do I have to create an account for my patients?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">No, to book a trip, you can sim\u00adply go to Book a ride and enter all the requi\u00adred data as well as your pati\u00aden\u00adt\u2019s mobi\u00adlity rest\u00adric\u00adtion. No sepa\u00adrate account is required.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How can I update indi\u00advi\u00addual pati\u00adent&nbsp;data?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If your pati\u00adents\u2019 per\u00adso\u00adnal details have chan\u00adged, you can easily change them under My account or enter them directly the next time you make a boo\u00adking. Of course, this also applies to your pati\u00adents\u2019 indi\u00advi\u00addual mobi\u00adlity requirements.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 \"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Trip and booking<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Can I book the trip a few days in advance?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">You can of course book a pati\u00adent trip in advance. Sim\u00adply enter the desi\u00adred pick-up time and desti\u00adna\u00adtion under Book a ride. You will receive an appoint\u00adment con\u00adfir\u00adma\u00adtion by email, text mes\u00adsage, push noti\u00adfi\u00adca\u00adtion or app message.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Can\u00adcel\u00adla\u00adtion and change&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If an appoint\u00adment chan\u00adges or you need to can\u00adcel a ride for your pati\u00adent, you can do so in the MOXI account. We can only accept can\u00adce\u00adla\u00adti\u00adons up to one hour before the ride. The\u00adr\u00ade\u00adfore, we recom\u00admend that you make chan\u00adges and can\u00adce\u00adla\u00adti\u00adons as early as pos\u00adsi\u00adble to ensure that we can pro\u00adcess your request in a timely manner.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Dif\u00adfe\u00adrence bet\u00adween KTW and taxi\/rental car&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">A KTW (ambu\u00adlance) is a spe\u00adcia\u00adli\u00adzed vehicle equip\u00adped for the safe trans\u00adport of sick or inju\u00adred per\u00adsons. It has medi\u00adcal faci\u00adli\u00adties and is accom\u00adpa\u00adnied by qua\u00adli\u00adfied medi\u00adcal per\u00adson\u00adnel. In con\u00adtrast, cabs and ren\u00adtal cars pro\u00advide gene\u00adral pas\u00adsen\u00adger trans\u00adpor\u00adta\u00adtion ser\u00advices wit\u00adhout spe\u00adcia\u00adli\u00adzed medi\u00adcal equip\u00adment or escort.\n\nMOXI auto\u00adma\u00adti\u00adcally con\u00adnects you with the best vehicle adapted to your per\u00adso\u00adnal mobi\u00adlity restrictions.<\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How do I book a&nbsp;ride?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">Boo\u00adking a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi\u00adlity rest\u00adric\u00adtion, your desi\u00adred pick-up and desti\u00adna\u00adtion and your desi\u00adred&nbsp;time.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    My pati\u00adent had a pro\u00adblem with the&nbsp;trip&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If your pati\u00adent has a pro\u00adblem with a trip, you or your pati\u00adent can cont\u00adact our cus\u00adto\u00admer ser\u00advice at any time. You can find all cont\u00adact infor\u00adma\u00adtion on our website.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><\/div><\/div>[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column]            <div class=\"iw_anchor \">\n                <div id=\"faq-fahr\" class=\"iw_anchor_element\" style=\"top: -100px\"><\/div>\n            <\/div>\n[vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]            <div class=\"iw_wbs_text \" style=\"display: flex; justify-content: left; \">\n                <h2 style=\"text-align: left;\">FAQ for trans\u00adport ser\u00advices and drivers<\/h2>\n            <\/div>\n[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]<div class=\"iw_cpt_hcl iw_cpt_help_center_list iw_cpt_list without_pagination \"><div class=\"iw_cpt_help_center_list_posts_wrapper iw_cpt_list_posts_wrapper\" data-url=\"\/en\/wp-json\/wp\/v2\/pages\/1346\" data-number-of-posts=\"-1\" data-order-field=\"name\" data-order-direction=\"ASC\" data-columns=\"2\" data-category-order-field=\"name\" data-category-order-direction=\"ASC\" data-pagination-type=\"none\" data-filter-category=\"26\" data-display-type=\"hierarchically\" data-hide-items-no-cat=\"true\" data-category-headline-enable=\"true\" data-category-headline-type=\"{element:h5;class:}\" data-category-headline-hierarchically-type=\"{element:h5;class:}\" data-request-enable=\"true\" data-offset=\"0\" data-search data-page=\"1\" data-fields=\"iw_number_of_posts,iw_order_field,iw_order_direction,iw_columns,iw_category_order_field,iw_category_order_direction,iw_pagination_type,iw_filter_category,iw_display_type,hide_items_no_cat,iw_category_headline_enable,iw_category_headline_type,iw_category_headline_hierarchically_type,iw_request_enable,iw_offset,iw_search,iw_page\"><div class=\"iw_hc_list_ebc_headline above\"><h5 class>FAQ f\u00fcr Fahr\u00addienste und Fahrer*innen<\/h5><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>About MOXI<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How does MOXI&nbsp;work?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI offers a plat\u00adform through which pati\u00adents or medi\u00adcal faci\u00adli\u00adties can enter the neces\u00adsary mobi\u00adlity requi\u00adre\u00adments. They are then auto\u00adma\u00adti\u00adcally con\u00adnec\u00adted with available pro\u00adfes\u00adsio\u00adnal trans\u00adpor\u00adta\u00adtion ser\u00advices in the vici\u00adnity. The trans\u00adport ser\u00advices are sel\u00adec\u00adted accor\u00adding to their avai\u00adla\u00adbi\u00adlity and equip\u00adment to ensure relia\u00adble and safe transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What advan\u00adta\u00adges does MOXI offer me as a driver?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">MOXI offers a wide range of bene\u00adfits for you, including&nbsp;<ul>\n \t<li>Auto\u00adma\u00adted order manage\u00adment and coordination<\/li>\n \t<li>Increased trip uti\u00adliza\u00adtion and the\u00adr\u00ade\u00adfore bet\u00adter income opportunities<\/li>\n \t<li>Impro\u00adved trans\u00adpa\u00adrency and com\u00admu\u00adni\u00adca\u00adtion with customers<\/li>\n \t<li>Relia\u00adble and simple pay\u00adments and invoicing<\/li>\n<\/ul><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    What is&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is an inno\u00adva\u00adtive plat\u00adform that enables pati\u00adents and medi\u00adcal faci\u00adli\u00adties to com\u00admu\u00adni\u00adcate indi\u00advi\u00addual mobi\u00adlity requi\u00adre\u00adments and to book and coor\u00addi\u00adnate rides for medi\u00adcal pur\u00adpo\u00adses. MOXI con\u00adnects pati\u00adents and medi\u00adcal faci\u00adli\u00adties directly with a pool of pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices, thus sim\u00adpli\u00adfy\u00ading the workload for drivers.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Who can use&nbsp;MOXI?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">MOXI is aimed at pati\u00adents, medi\u00adcal faci\u00adli\u00adties such as hos\u00adpi\u00adtals, cli\u00adnics and doc\u00adtors\u2019 sur\u00adge\u00adries as well as pro\u00adfes\u00adsio\u00adnal trans\u00adport ser\u00advices, con\u00adtrol cen\u00adters and health insu\u00adrance com\u00adpa\u00adnies. The plat\u00adform enables seam\u00adless col\u00adla\u00adbo\u00adra\u00adtion bet\u00adween all par\u00adties invol\u00adved in order to improve mobi\u00adlity for peo\u00adple who are depen\u00addent on medi\u00adcal transportation.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 \"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Pay\u00adment and security<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Is MOXI&nbsp;safe?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\">Of course, MOXI GmbH com\u00adplies with the EU Gene\u00adral Data Pro\u00adtec\u00adtion Regu\u00adla\u00adtion and com\u00adplies with the cur\u00adrent data pro\u00adtec\u00adtion regu\u00adla\u00adti\u00adons and is GDPR com\u00adpli\u00adant. All data trans\u00adfers and sto\u00adrage are encrypted. Fur\u00adther infor\u00adma\u00adtion on our pri\u00advacy policy can be found here: <a href=\"https:\/\/moxi.health\/en\/privacy-policy\/\">https:\/\/moxi.health\/en\/privacy-policy\/<\/a><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"iw_hc_list_entry_by_category_wrapper col-2 even\"><div class=\"iw_hc_list_ebc_headline\"><h5 class>Trip and booking<\/h5><\/div><div class=\"iw_hc_list_entry_wrapper\"><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    Can\u00adcel\u00adla\u00adtion or change of&nbsp;date&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If an appoint\u00adment is can\u00adce\u00adled or chan\u00adged, those affec\u00adted will be infor\u00admed imme\u00addia\u00adtely of the new date or reorganization.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry even\" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    How do I accept a&nbsp;trip?&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">You can easily accept a trip in the mar\u00adket\u00adplace. You will then be auto\u00adma\u00adti\u00adcally con\u00adnec\u00adted to the cus\u00adto\u00admer and the cus\u00adto\u00admer will receive live updates on the jour\u00adney, arri\u00adval and any delays.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><div class=\"iw_cpt_help_center_entry \" data-entry-type=\"short_faq_entry\">        <div class=\"iw_cpt_hc_header_wrapper\">\n            <div class=\"iw_cpt_hc_entry_headline\" style=\"font-weight: bold\">\n                <h3>\n                    I had a pro\u00adblem with a passenger&nbsp;<\/h3>\n            <\/div>\n            <div class=\"iw_cpt_hc_entry_action\">\n                <svg id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1,.cls-2{fill:none;}.iw_cpt_help_center_entry .cls-1{stroke:#069891;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><g id=\"Gruppe_1\" data-name=\"Gruppe 1\"><path id=\"chevron-down\" class=\"cls-1\" d=\"M6,9l6,6,6-6\" \/><rect id=\"Rechteck_2\" data-name=\"Rechteck 2\" class=\"cls-2\" width=\"24\" height=\"24\" \/><\/g><\/svg>\n            <\/div>\n            <div class=\"clearfix\"><\/div>\n        <\/div>\n        <div class=\"iw_cpt_hc_entry_content_wrapper\"><div class=\"iw_cpt_hc_entry_content\"><p class=\"p1\">If you have a pro\u00adblem with your trip or a pas\u00adsen\u00adger, you can cont\u00adact our cus\u00adto\u00admer ser\u00advice at any time. You can find all cont\u00adact infor\u00adma\u00adtion on our website.<\/p><\/div><\/div>\n        <div class=\"iw_cpt_hc_entry_divider\"><\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><\/div><\/div>[vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u201cstretch_row\u201d el_class=\u201cwhite moxi-bg-right-bot\u00ad\u00adtom moxi-bg-header\u201d][vc_column][vc_row_inner][vc_column_inner offset=\u201cvc_hidden-xs\u201d][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c150px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u201c1\/6\u201d][\/vc_column_inner][vc_column_inner width=\u201c2\/3\u201d][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][vc_column_inner width=\u201c1\/6\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=\u201cvc_hidden-xs\u201d][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c100px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u201cstretch_row\u201d][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u201c50px\u201d][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-1346","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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